Health and Safety

Mask Policy

Masks are optional for visitors and staff. If you prefer to wear a mask, you are welcome to do so. We ask that you respect others’ choices, and alert a staff member if you have any concerns.

If you would like to request an accommodation for a person with a disability, please contact the Box Office in advance of your visit at tix@rayoflighttheatre.com.  

While we will provide the most up-to-date procedures to ensure patron safety, they are not an absolute protection against contracting infectious diseases, including but not limited to COVID-19. Patrons assume their own risk by entering the facility.

Prior to Your Visit

IF YOU ARE SICK, STAY HOME

If you or someone in your group doesn’t feel well, has exhibited symptoms of COVID-19 in the previous 7 days, or has been in contact with someone with COVID-19 in the previous 7 days, please stay home.

A MORE FLEXIBLE EXCHANGE POLICY

If you do not feel well and cannot attend your performance, please contact the Box Office more than 24 hours prior to the performance. When possible and subject to availability, you may be able to exchange your tickets.

SHARE INFORMATION WITH YOUR PARTY

Shortly before your performance date, you will receive a Performance Reminder email from us, sharing the most up-to-date version of this important information with you. Please be aware that only the ticket purchaser will receive these emails, so be sure to share these communications with everyone in your party so that they are aware of what to expect on their visit.

What To Expect When You Visit

OUR STAFF IS THERE TO HELP

Ushers and staff are available throughout the performance to assist in any way they can. If you feel uncomfortable at any time, please speak to one of our friendly staff who will assist you.

SEATING CONFIGURATION

ROLT is currently selling tickets up to our full capacity for all performances. This means that there will not be physical distancing within the venue, and you will have patrons sitting directly next to, in front of, and behind you. 

ARRIVAL TIMES

To ensure timely entry, please arrive early for your performance. Once you have entered, we ask that you move swiftly to your seat to avoid crowding in the lobby.

INTERMISSION BAR

Intermission Bar will be open for service before and during performances. Beverages and snacks are allowed in the theaters.

CONTACT-FREE TRANSACTIONS

We provide multiple opportunities for contact-free transactions through mobile tickets and contactless payments at the box office and bar.

PLEASE NOTE: This guidance is subject to change in order to comply with revisions to national and local guidelines regarding infectious diseases. While we will provide the most up-to-date public health procedures to improve patron safety, they are not an absolute protection against contracting infectious diseases. Patrons assume their own risk by entering the facility.